Company - EMBER

Company

Transform, thrive, and survive at digital scale

EMBER is a security operations, managed services, and consulting firm with core expertise in cybersecurity, cloud operations, full-lifecycle IT management, SecDevOps, and automation. Based in Philadelphia, Pennsylvania, EMBER services clients headquartered in North America, with IT operations virtually anywhere in the world. EMBER operates a 365/24/7 virtual Security Operations Center (SOC), Service Desk and Network Operations Center (NOC) and world class professional services team.

history

Two decades of business-critical IT operations experience

EMBER wasn’t founded in a garage, it was forged in server closets and data centers, and honed by years of adaptation and technical leadership.

2006 – 2009

EMBER started as Microsoft-centric Managed IT Service Provider (MSP), managing networks, servers, and end user machines. Delivered offsite backup, break-fix, and remote management and monitoring services.

2010 – 2013

Evolved to manage plant infrastructure, control systems, and lab equipment. Added Citrix, Cisco, and Meraki to its growing portfolio of solutions.

2014 – 2019

Regional leader in private cloud services. Built and operated two Tier 4 data centers, and became a Microsoft Cloud Services Partner. Hosted and managed client applications, Microsoft Exchange, Citrix, collocated file and application servers, and virtual infrastructure.

2019 – 2020

Appointed technical co-founder, Matt Toto, as CEO. Recruited Chris DiFonzo as VP of Sales & Strategy. Began security operations focus.Completed pivotal Red Canary Partnership and established Managed Detection and Response (MDR) service leadership. Migrated dozens of clients and scores of business-critical workloads to cloud (Azure, AWS). Launched EMBER365 Managed Security powered by Red Canary, Persistent Vulnerability Management powered by Tenable.io, Managed Microsoft Sentinel SIEM, and Managed Cybersecurity Awareness training powered by KnowBe4. Shut down both physical data centers.

2021 – 2023

Appointed Chris DiFonzo as CEO.Created four client facing teams: Client Support Group (CSG), Technical Services Group (TSG), Strategic Services Group (SSG), and Security Operations (SecOps). Launched dedicated Network Operations Center to support client infrastructure and resilience services. Appointed Daphne Ardizzone-Lewis as Senior Director of Operations and Support, and Brandon Carl as Director of Technology.EMBER invested heavily in hiring, training, and benefits. Grew revenue and team count by 300%.

Today EMBER has 30+ team members spanning 10 states and supports client operations across North America, Europe, Asia, and Australia.

Leadership

EMBER’s leadership team embodies unique capabilities that cultivate success in every aspect of the business.

Security Operations innovator. Consummate entrepreneur and Tech Services veteran with 20+ years serving as a trusted advisor to long term clients. Provides technical wizardry and leadership.

Creating, selling, and delivering tech and professional services for 30 years. Cybersecurity experience: Siemens, McAfee, Intel, Palo Alto Networks, & GuidePoint.

Entrepreneur and Revenue Operations leader with 15 years in Tech Services industry. Brings valuable management, sales, & people ops experience from industry.

Leads Technical Services, Engineering, Training and Standards, and Research & Development. Tech Services industry veteran, Microsoft expert, Azure guru, and Infrastructure as a Service expert.

Leads financial, business, people, & client support operations and serves as Chief of Staff. Natural leader and process virtuoso with an MBA, PMP, Certified Lean Professional, and Scrum Master.

Career entrepreneur and accomplished company builder. Enterprise marketplace innovator. Twenty years’ experience in networking/telecom hardware and mobile industries.

Mission

EMBER helps agile organizations transform, thrive, and survive at digital scale.

Transform

Embrace cutting edge technology.

Change how your organization delivers value to employees, customers, partners, and other stakeholders, by embracing game-changing technologies, inspiring new business models, and enhancing stakeholder experiences across your ecosystem

Thrive

Sustain peak performance.

Sustain peak performance by focusing on your core business. Outsource IT Management, Information Security, and other non-core business functions to a specialized business partner, better equipped to attain and maintain the best-aligned resources, partnerships, and expertise.

Survive

Secure your enterprise.

Secure your organization’s data, endpoints, networks, and people. Invest sensibly and adequately in enterprise-class resilience, cyber defenses, threat detection capabilities, cybersecurity awareness training, and a 24x7 monitoring and response partner.

@digital_scale

Outperform your competition.

To compete at digital scale requires continuously adapting and improving, delivering value in a rapidly evolving digital business environment and threat landscape, and navigating ever-increasing governance, risk, and compliance complexity.

Commitments

EMBER’s commitment to each client shows an unprecedented service level, top-tier satisfaction, and limitless possibilities for their companies to grow.