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Service Desk: Expert Technical Support — Wherever and Whenever You Need It

Whether your team is working in the office or on the road, they need responsive, effective technical support. EMBER’s 24/7/365 Service Desk combines a state-of-the-art online ticketing system with our live team of technical experts to deliver fast, cost-effective issue resolution.

EMBER’s Service Desk

EMBER’s Service Desk provides access through our online ticketing system, email, or by calling a live, US-based EMBER expert. Support incidents are evaluated for severity and dispatched to the appropriate technical team. Tickets are tracked and escalated as required until fully resolved. We provide users with complete transparency and proactive communications throughout the process and work hand-in-hand with your team to solve any issue — large or small. Whether it’s resetting a password or facilitating an Azure migration, we fully integrate into your organization’s culture. Most issues can be solved by simply sending an email.


Tools We Use to Deliver Service Desk


EMBER IT Services —
Technology That Scales with Your Business

Building and maintaining an effective IT infrastructure is expensive and time-consuming. EMBER’s full range of security and IT solutions can help you

Talk to an Expert

Find out how EMBER’s Service Desk can reduce your downtime and improve end-user satisfaction.