Latest News

Ember IT Extra-Life 2016

  Once again Ember IT is participating in the Extra-Life fundraiser. Extra-life unites 50,000+ Gamers in a worldwide 25-hour gaming marathon to support Children’s Miracle Network Hospitals.  2016’s event will be held on 11/5 at the Ember IT offices.  Since our initial participation in 2013, Ember IT has raised $13,987 for...
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Needed: Citrix Guru

Title:  Citrix Specialist & Level 2 Technical Support Personnel Reports To:  CTO Location: King of Prussia, PA Hours:  9am-5pm.  Rotating on-call schedule. Ember IT is looking for a Citrix Administrator that is focused on customer service and building relationships with our Managed Service clients as well as focusing on solutions for...
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Real life relates to Extra-Life

   Ember IT was founded on the principle of making IT accessible to small and medium sized business while helping them use technology to grow their business. One of our core values is to be an excellent corporate citizen though our philanthropic endeavors. For the past 2 years A charity...
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Asking more from the customer

We recently decided to steer customers away from phone and email support and to utilize a web-based ticketing portal.  Some easy, no-brainer reasons for this: More accurate ticket tracking with lower duplicates Customers can see the status of their tickets at anytime Removes “triage tickets” from our process allowing for...
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Extra-Life 2014

Ember IT is once again participating in a fundraiser called Extra-Life.  Last year our staff raised over $5,000 for Children’s Hospital of Philadelphia.   This year’s 24 hour Extra-Life marathon is on October 24th, and will be hosted by Ember IT. Each team member has a donation page.  Please take a...
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