LEGAL
Service agreements and attachments referenced in the
Master Services Agreement.
AGREEMENTS & ATTACHMENTS
Master Services Agreement »
General terms and conditions applicable to all Provider products and services.
Service Attachment for Managed Services »
Core managed services including, but not limited to, monitoring, remote management, and helpdesk.
Service Attachment for Compliance Services »
Consulting and advising regarding regulatory and legal compliance.
Service Attachment for Co-Managed Services »
Collaborative IT management services shared between Provider and Client.
Service Attachment for AI Services »
Managed services involving AI such as Co-Pilot, conversational voice services, AI app development, and bot management.
Schedule of Services »
Defines specific managed services, including inclusions, exclusions, and responsibilities for both parties.
Data Processing Agreement »
Data security and privacy agreement including statutorily required terms.
Service Level Objectives »
Specifies measurable performance targets and response times for managed services.
Schedule of Third-Party Services »
Notice of third-party services and waiver of claims.