Fanatical Support. Relentless Security. Bespoke Solutions.
EMBER is a security operations, managed services, and consulting firm with core expertise in cybersecurity, cloud operations, full-lifecycle IT management, SecDevOps, and automation. Based in Philadelphia, EMBER services clients headquartered in North America, with IT operations virtually anywhere in the world. EMBER operates a 365/24/7 virtual Security Operations Center (SOC), Service Desk and Network Operations Center (NOC), and a world class-professional services team.
HISTORY
Two decades of business-critical IT operations experience
EMBER wasn’t founded in a garage – it was forged in server closets and data centers, and honed by years of adaptation and technical leadership.
2006 - 2009
2010 - 2013
2014 – 2019
2019 – 2020
2021 – 2023
EMBER started as Microsoft-centric Managed IT Service Provider (MSP), managing networks, servers, and end user machines. Delivered offsite backup, break-fix, and remote management and monitoring services.
Evolved to manage plant infrastructure, control systems, and lab equipment. Added Citrix, Cisco, and Meraki to its growing portfolio of solutions.
Became a regional leader in private cloud services. Built and operated two Tier 4 data centers, and became a Microsoft Cloud Services Partner. Hosted and managed client applications, Microsoft Exchange, Citrix, collocated file and application servers, and virtual infrastructure.
Appointed technical co-founder, Matt Toto, as CEO. Began security operations focus. Completed pivotal Red Canary Partnership and established Managed Detection and Response (MDR) service leadership. Migrated dozens of clients and scores of business-critical workloads to cloud (Azure, AWS). Launched EMBER365 Managed Security powered by Red Canary, Persistent Vulnerability Management powered by Tenable.io, Managed Microsoft Sentinel SIEM, and Managed Cybersecurity Awareness training powered by KnowBe4. Shut down both physical data centers.
Created four client facing teams: Client Support Group (CSG), Technical Services Group (TSG), Strategic Services Group (SSG), and Security Operations (SecOps). Launched dedicated Network Operations Center to support client infrastructure and resilience services. Appointed Daphne Ardizzone-Lewis as Senior Director of Operations and Support. EMBER invested heavily in hiring, training, and benefits. Grew revenue and team count by 300%.
Today EMBER has 30+ team members spanning 10 states and supports client operations across North America, Europe, Asia, and Australia.
OUR Core values
The principles that guide how we work, serve, and succeed—together.
The Team is the hero
We Succeed Together
EMBER fosters a culture where collaboration, humility, and shared success take center stage. Every team member values the contributions of others, works toward common goals, and sets aside ego to ensure the best outcomes. Together, we elevate each other and the work we deliver.
Relentless Service
Heart of What We Do
EMBER goes above and beyond to deliver outstanding service, protect their security, and earn their trust. We are unwavering in our dedication to solving client challenges, building lasting relationships, and delivering results they can always count on.
Challenge Accepted
Opportunities to Grow
With hunger, enthusiasm, and a commitment to continuous improvement, EMBER tackles obstacles head-on. We stay open to feedback, adapt without complaint, and remain driven to achieve more, for our clients, our team, and ourselves.
OWN THE OUTCOME
Accountability Fuels Success
EMBER takes full ownership of problems, learning what it takes to solve them and seeing each task through to completion. We approach challenges with resourcefulness and determination, ensuring we deliver meaningful, measurable results.
Excellence is standard
Not Optional, It's Our Baseline
EMBER holds ourselves to the highest level of professionalism and integrity. We are committed to delivering quality work, on time, every time, and we take pride in being trusted partners who consistently exceed expectations.
COMMITMENTS
EMBER’s commitment to every client delivers unprecedented service levels, top-tier satisfaction, and limitless possibilities for their companies to grow.
Security First
Security is our center of gravity. We prioritize it above all else.
Always On
Your emergency is our emergency; we support, fix, and protect clients 365x24x7.
Relentless & Reliable
We tirelessly pursue results, and you can count on us to achieve them.
Leadership & Innovation
Technology doesn’t stop advancing and threats don’t stop evolving. Neither do we.
People & Relationships
We invest heavily in our team and culture. We will support yours with thoughtful, productive interactions.
Vested Partnership
We are a committed partner; your risk is our risk. We use the technology, tools, and methods we promote.
Mission Critical Industries
Need Unwavering Support
At EMBER, we specialize in working with organizations that have complex requirements – across an array of mission-critical industries.
Finance
Biopharma
Engineering
Legal
Manufacturing
Professional Services
Explore More About Ember
With a 365/24/7 virtual SOC, Service Desk, and NOC, EMBER is proud to provide worldwide support for our clients.
EMBER’s leadership team embodies unique capabilities that cultivate success in every aspect of the business.
EMBER is an opportunity — to learn, collaborate, and deliver transformative technology solutions to our clients.
Cybersecurity + IT Insights
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