Fanatical Support. Relentless Security. Bespoke Solutions.

EMBER is a security operations, managed services, and consulting firm with core expertise in cybersecurity, cloud operations, full-lifecycle IT management, SecDevOps, and automation. Based in Philadelphia, EMBER services clients headquartered in North America, with IT operations virtually anywhere in the world. EMBER operates a 365/24/7 virtual Security Operations Center (SOC), Service Desk and Network Operations Center (NOC), and a world class-professional services team.

HISTORY

Two decades of business-critical IT operations experience

EMBER wasn’t founded in a garage – it was forged in server closets and data centers, and honed by years of adaptation and technical leadership.

2006 - 2009

2010 - 2013

2014 – 2019

2019 – 2020

2021 – 2023

EMBER started as Microsoft-centric Managed IT Service Provider (MSP), managing networks, servers, and end user machines. Delivered offsite backup, break-fix, and remote management and monitoring services.

Evolved to manage plant infrastructure, control systems, and lab equipment. Added Citrix, Cisco, and Meraki to its growing portfolio of solutions.

Became a regional leader in private cloud services. Built and operated two Tier 4 data centers, and became a Microsoft Cloud Services Partner. Hosted and managed client applications, Microsoft Exchange, Citrix, collocated file and application servers, and virtual infrastructure.

Appointed technical co-founder, Matt Toto, as CEO. Began security operations focus. Completed pivotal Red Canary Partnership and established Managed Detection and Response (MDR) service leadership. Migrated dozens of clients and scores of business-critical workloads to cloud (Azure, AWS). Launched EMBER365 Managed Security powered by Red Canary, Persistent Vulnerability Management powered by Tenable.io, Managed Microsoft Sentinel SIEM, and Managed Cybersecurity Awareness training powered by KnowBe4. Shut down both physical data centers.

Created four client facing teams: Client Support Group (CSG), Technical Services Group (TSG), Strategic Services Group (SSG), and Security Operations (SecOps). Launched dedicated Network Operations Center to support client infrastructure and resilience services. Appointed Daphne Ardizzone-Lewis as Senior Director of Operations and Support. EMBER invested heavily in hiring, training, and benefits. Grew revenue and team count by 300%.

Today EMBER has 30+ team members spanning 10 states and supports client operations across North America, Europe, Asia, and Australia.

OUR Core values

The principles that guide how we work, serve, and succeed—together.

The Team is the hero

We Succeed Together

EMBER fosters a culture where collaboration, humility, and shared success take center stage. Every team member values the contributions of others, works toward common goals, and sets aside ego to ensure the best outcomes. Together, we elevate each other and the work we deliver.

Relentless Service

Heart of What We Do

EMBER goes above and beyond to deliver outstanding service, protect their security, and earn their trust. We are unwavering in our dedication to solving client challenges, building lasting relationships, and delivering results they can always count on.

Challenge Accepted

Opportunities to Grow

With hunger, enthusiasm, and a commitment to continuous improvement, EMBER tackles obstacles head-on. We stay open to feedback, adapt without complaint, and remain driven to achieve more, for our clients, our team, and ourselves.

OWN THE OUTCOME

Accountability Fuels Success

EMBER takes full ownership of problems, learning what it takes to solve them and seeing each task through to completion. We approach challenges with resourcefulness and determination, ensuring we deliver meaningful, measurable results.

Excellence is standard

Not Optional, It's Our Baseline

EMBER holds ourselves to the highest level of professionalism and integrity. We are committed to delivering quality work, on time, every time, and we take pride in being trusted partners who consistently exceed expectations.

COMMITMENTS

EMBER’s commitment to every client delivers unprecedented service levels, top-tier satisfaction, and limitless possibilities for their companies to grow.

Security First

Security is our center of gravity. We prioritize it above all else.

Always On

Your emergency is our emergency; we support, fix, and protect clients 365x24x7.

Relentless & Reliable

We tirelessly pursue results, and you can count on us to achieve them.

Leadership & Innovation

Technology doesn’t stop advancing and threats don’t stop evolving. Neither do we.

People & Relationships

We invest heavily in our team and culture. We will support yours with thoughtful, productive interactions.

Vested Partnership

We are a committed partner; your risk is our risk. We use the technology, tools, and methods we promote.

Mission Critical Industries

Need Unwavering Support

At EMBER, we specialize in working with organizations that have complex requirements – across an array of mission-critical industries.

Finance

Biopharma

Engineering

Legal

Manufacturing

Professional Services

With a 365/24/7 virtual SOC, Service Desk, and NOC, EMBER is proud to provide worldwide support for our clients.

EMBER’s leadership team embodies unique capabilities that cultivate success in every aspect of the business.

EMBER is an opportunity — to learn, collaborate, and deliver transformative technology solutions to our clients.

Cybersecurity + IT Insights

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