Cybersecurity & IT Insights

Relentless Service Means Listening: EMBER’s New Approach to Surveys

At EMBER, relentless service means listening. Learn how our new CSAT survey approach gives clients a stronger voice and helps us deliver better IT support.

Phishing Simulations: What They Reveal About Your Team 

Phishing simulations aren’t just about catching mistakes. These exercises reveal a team’s true readiness, resilience, highlight risks, and turn lessons into stronger defenses

Calculating the ROI of Outsourcing IT: Why an MSP Might Be Your Smartest Investment

Wondering about the ROI of outsourcing IT? See how MSPs deliver cost savings, efficiency, and growth while reducing risk and scaling with your business.

How Fast Ticket Resolution Builds Client Trust in Your MSP

Discover how monitoring ticket resolution time improves IT support performance, reduces client downtime, and strengthens trust in your MSP partnership.

Driving Business Value Through Strategic Projects

Driving business value means more than checking boxes. See how strategic projects create measurable impact, stronger ROI, and client confidence

Where the Pipeline Meets the People

When most people hear “WebOps,” they picture website maintenance: fixing a broken link, updating copy, swapping out a banner. And sure, that’s part of it—but in my day-to-day, WebOps goes way deeper than that.