Category Archives: Managed Services

Asking more from the customer

We recently decided to steer customers away from phone and email support and to utilize a web-based ticketing portal.  Some easy, no-brainer reasons for this: More accurate ticket tracking with lower duplicates Customers can see the status of their tickets at anytime Removes “triage tickets” from our process allowing for...

We Keep Upgrading

Just this week a new Amazon TV device came out.  One of the highlights was the nice, flowing interface and the speed.  I thought about how slow some interfaces are like on my wife’s old iPhone, or my TiVo, or almost any modern cable box.  Ever the entrepreneur, my train of...