Category Archives: Business

Needed: Citrix Guru

Title:  Citrix Specialist & Level 2 Technical Support Personnel Reports To:  CTO Location: King of Prussia, PA Hours:  9am-5pm.  Rotating on-call schedule. Ember IT is looking for a Citrix Administrator that is focused on customer service and building relationships with our Managed Service clients as well as focusing on solutions for...
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Asking more from the customer

We recently decided to steer customers away from phone and email support and to utilize a web-based ticketing portal.  Some easy, no-brainer reasons for this: More accurate ticket tracking with lower duplicates Customers can see the status of their tickets at anytime Removes “triage tickets” from our process allowing for...
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We Keep Upgrading

Just this week a new Amazon TV device came out.  One of the highlights was the nice, flowing interface and the speed.  I thought about how slow some interfaces are like on my wife’s old iPhone, or my TiVo, or almost any modern cable box.  Ever the entrepreneur, my train of...
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Jamie Glennon: Service Desk Supervisor

We are very pleased to announce the promotion of Jamie Glennon to Service Desk Supervisor for Ember IT.  Jamie joined Ember IT at it’s inception in June of 2013.  Prior to that Jamie supported the help desk at Bob & I’s previous company.  Over these past two years, Jamie’s performance...
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Thank you!

You could consider Ember IT a start-up. Even though the staff and management have been doing this for some time – spinning off from a previous company- the “lean” feeling of a start-up has certainly been preset these last three months. Any entrepreneur will tell that in your humble beginnings,...
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